At SHADOW BOOSTER, customer satisfaction is important to us. We are committed to providing a fair and transparent return and refund process in compliance with Google Merchant Center policies. Please read this policy carefully before making a purchase.
1. Return Eligibility
We accept returns for both defective and non-defective car accessories purchased from SHADOW BOOSTER.
To qualify for a return:
- The return request must be made within 15 days of receiving your order
- Items must be unused, uninstalled, and in original condition
- Products must include original packaging, accessories, manuals, and included parts
- Items showing signs of wear, misuse, damage, or installation may not qualify for a refund
2. Non-Returnable Items
The following items may not be eligible for return:
- Final sale or clearance items
- Customized or special-order products
- Used automotive fluids, chemicals, adhesives, or maintenance products
- Products damaged due to improper installation or misuse
Any non-returnable product will be clearly identified on the product page where applicable.
3. Return Method & Fees
- Return Method: By mail
- Return Shipping Label: Included free of charge for eligible returns
- Restocking Fees: No restocking fees
Customers must contact our support team before sending any item back.
4. Exchanges
We offer exchanges for eligible products if you need:
- A replacement for a defective item
- A different compatible model
- A different size, style, or variation
Exchanges are subject to product availability.
5. Refund Processing
After your return is received and inspected:
- Approved refunds are issued within 7 business days
- Refunds are sent to the original payment method used during purchase
- Additional processing time may depend on your bank or payment provider
Original shipping charges may be non-refundable unless the return is due to our error or a defective product.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number and photos of the item and packaging
We will work quickly to resolve the issue through replacement, exchange, or refund where applicable.
7. Order Cancellations
Orders may be canceled before shipment by contacting our support team. Once an order has shipped, it must follow the standard return process.
8. Service Area
This Return & Refund Policy currently applies to orders shipped within the United States.
9. Contact Information
If you need assistance with a return, refund, or exchange, please contact us:
Business Name: SHADOW BOOSTER
Owner: Finn Davis
Support Email: help@shadowbooster.com
Manager Email: michael@shadowbooster.com
Business Address: 2245 Curtis St, Denver, CO 80205, United States
10. Policy Updates
SHADOW BOOSTER reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon posting on this page.